User Agents Explained

User Agents are one method of user resolution, in which an agent is installed on each device to transparently communicate user information with the Web Filter to deliver appropriate policies. User resolution supplies the Web Filter with the user credentials in order to provide the end user with the proper policy assignment and reporting. Learn more about other types of user resolution here. 

User Agents may be the best method for you if:

• You want transparent authentication (without the need for users to identify themselves through web authentication)
• You need to provide the filter with complete IP information for devices with multiple IP addresses
• You want the most complete and reliable web traffic reporting
• You have primarily school-owned mobile devices rather than student-owned

The User Agent is often the most accurate (especially in environments where a single device might have multiple IPs) and the most seamless for the user (avoiding the need for web authentication) method of user resolution. Agent-less user resolution can inaccurately report tracking when a device has multiple or changing IPs (the Rocket only knows the IP that was in use when the user logged in).

The one downside to clientside agents is that they need to be installed on every machine; however, we have solutions to streamline that installation.

Types of User Agents

User agents are available for the following. Click on each category to learn more about that particular user agent and specific installation procedures.

• MAC
• PC
• Linux
• Domain Control
• Chrome Extension

Downloads and Hardware/Software Requirements

Hardware and Software Requirements

Before downloading, ensure your environment meets the Hardware and Software requirements.

Find below the downloads for Web Filtering in various installations and environments.

Looking for other downloads?

• Mobile Filter agents
• Email Archiving agents
• LMA Agent
• MDM-Exchange
• Power Agent
• MSI Transform Utility

User Agents

PC v2.1.14 (May 28, 2015)

• Windows 10/8/7/Vista/XP/2000 and Windows Server 2003
  • 32 bit: http://dgnvssbnp2qja.cloudfront.net/ftp/useragent/windows/UserAgentx32%20V2.1.14.msi
  • 64 bit: http://dgnvssbnp2qja.cloudfront.net/ftp/useragent/windows/UserAgentx64%20V2.1.14.msi
  • Documentation

• A companion utility
• (Allows the installer to specify an ‘Update Source’ for the User Agent Client, as part of an automated or remote install for PC versions of the UA.)
  • MsiTransform.exe
  • Documentation

Chrome Extension User Agent

• Download from the Google Chrome Store

Mac v4.1.4 (January 27, 2016)

• Mac OS 10.10.x (Yosemite), Mac OS 10.9.x (Mavericks)
  • http://dgnvssbnp2qja.cloudfront.net/ftp/useragent/mac/UserAgent_4_1_4.dmg
  • Documentation
  • Release Notes

Mac v3.1.3 (March 21, 2012)

• Mac OS 10.9.x (Mavericks), Mac OS 10.8.x (Mountain Lion), Mac OS 10.7.x (Lion), Mac OS 10.6.x (Snow Leopard), Mac OS 10.5.x (Leopard), Mac OS 10.4.x (Tiger)
  • http://dgnvssbnp2qja.cloudfront.net/ftp/useragent/mac/UserAgentV3.1.3.dmg
  • Documentation

Linux

• Ubuntu v8.04 x86 32Bit Download
• Ubuntu v8.04 x86 64Bit Download
• SuSE v10 x86 32Bit Download
• Fedora Core 6 i386 Download
• Documentation

Thin Client Agent v6.10.0 (August 10, 2015)

• Windows 10/8.x/7/Vista/XP, Terminal Server, Citrix Server, NComputing access terminals
  • http://dgnvssbnp2qja.cloudfront.net/clients/TCUA_x64.msi
  • http://dgnvssbnp2qja.cloudfront.net/clients/TCUA_x32.msi
  • Documentation

Domain Controller Agent / DCUA (1.2.1)

• Download
• Documentation

LMA Agent

Please refer to the LMA Agent – Prerequisites, Installation, and Upgrades page for download links for the Lightspeed Management Agent (LMA Agent) for client PCs running Windows 7 or 8.