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Usage summary Total quiz sessions:21Average time spent per session:06:23Total question answered:33Average questions per session:2Average skills per session:1 Number of tests attempted over time 16 1 1...
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How Support Works
Welcome It is our pleasure to welcome you to Lightspeed Systems and the Lightspeed Systems Global Technical Support organization, where customer satisfaction is our primary objective. A worldwide team...
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How does Hierarchy with Restrictions work?
Lightspeed Systems Mobile Manager is set up the same way your educational institution is set up, in a hierarchical fashion, which is part of what makes it such a powerful solution for schools. The top...
View ArticleOrchestrator features by OS
Classroom Orchestrator is our classroom management solution, giving teachers the ability to easily manage a whole class of students on devices while giving IT admins controls to ensure network...
View ArticleInvestigative Reporting Service
With lots of data to process, some reports can take several minutes or even hours. If you’ve started a report and it isn’t complete after 30 minutes, please complete this form to have our team run a...
View ArticleWeb Filter 3 Webinar
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View ArticleRocket 3.x and User Agents
The recent release of Rocket 3 has many of our users asking if they can still use their old user agents. While most of the user agents will still work, any customer running version 3 of the Rocket...
View ArticleEmail Manager Manual
Support for Email Manager is now provided by Vex Ward Technologies. Visit their website at http://vexwardtech.com/ for Email Manager and Power Manager manuals and support. You can also download the...
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Web Filter Deploy
The Deploy button pushes or “deploys” your Web Filter settings. You have to click the Deploy button in order for your settings to take effect within Web Filter. The Deploy button is located on the top...
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Upgrading the Lightspeed Systems Rocket from 2.x to 3.x
Overview This Knowledge Base (KB) article provides instructions for upgrading a Lightspeed Systems Rocket Appliance from 2.x to 3.x. This upgrade is designed to keep all of your data intact. However,...
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How to Update an Apple DEP Token
Use the following information to replace an expired Apple DEP (Device Enrollment Program) service token or to update an existing token. You will need to update the token in both Mobile Manager and...
View ArticleLightspeed Ports
The following tables identify which ports you need to open in order to use Lightspeed System’s products. For security reasons, only the following ports should be open. Firewalls should not be...
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Which Web Filter Report to Use to Determine which Users use up the Most Traffic
The Web Filter comes with in-depth reporting capabilities. You can utilize the Web Filter’s reporting functions in order to determine which of your users uses up the most traffic. This report can be...
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Peer to Peer (P2P) Blocking and Exclusions Explained
Peer to Peer (P2P) networks are commonly used for file sharing and instant messaging. In most cases, P2P networks have no educational function and can potentially compromise your network. The...
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How to use Reports to Identify Blocked Sites
Web Filter reports can be a valuable resource in identifying blocked sites. Users can specifically utilize the Activity Log report in order to identify which sites are blocked, and for which users. The...
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What to do if Website Access is Allowed but some Content is still Blocked
Many websites either link to outside material or use another domain name for content delivery. Both Facebook and Pinterest are examples of websites you may intend to allow for some end users but run...
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How Support Works
Welcome It is our pleasure to welcome you to Lightspeed Systems and the Lightspeed Systems Global Technical Support organization, where customer satisfaction is our primary objective. A worldwide team...
View ArticleSSL Explained
SSL, which stands for Secure Sockets Layer, is a security protocol that creates an encrypted connection between a computer and a Web server. SSL encrypts information in HTTPS format, allowing for the...
View ArticleProxy Explained
These days, many websites use secured SSL Certificates when transferring data. The encoding, in HTTPS format, protects sensitive information such as login IDs and passwords from being intercepted and...
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How to Update the OS through Mobile Manager
Mobile Manager can wirelessly update any devices’ iOS version. In addition, you can set iOS and Windows update settings through the Mobile Manager interface. How to update iOS devices wirelessly Follow...
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